Which of the following is NOT one of the three major elements of a supply chain management system?

Which of the following is NOT one of the three major elements of a supply chain management system?

• A. Enterprise resource planning
• B. Customer relationship management
• C. Supplier relationship management
• D. Order fulfillment management

Answer: (A)

In supply chain management, the focus is on coordinating external relationships and the flow of goods from suppliers to customers, plus the execution of orders. The three major elements are how you manage supplier relationships (sourcing and supplier collaboration), how you manage customer relationships (demand, sales, and service interactions), and how you fulfill orders (the processes to receive, process, ship, and track orders to customers). Enterprise resource planning, while it supports many business processes across the organization, is an overarching system that integrates internal functions (like accounting, HR, production planning, and procurement). It’s not considered one of the core SCM elements because SCM emphasizes external coordination and order fulfillment, whereas ERP is broader and internal in scope.

In supply chain management, the focus is on coordinating external relationships and the flow of goods from suppliers to customers, plus the execution of orders. The three major elements are how you manage supplier relationships (sourcing and supplier collaboration), how you manage customer relationships (demand, sales, and service interactions), and how you fulfill orders (the processes to receive, process, ship, and track orders to customers). Enterprise resource planning, while it supports many business processes across the organization, is an overarching system that integrates internal functions (like accounting, HR, production planning, and procurement). It’s not considered one of the core SCM elements because SCM emphasizes external coordination and order fulfillment, whereas ERP is broader and internal in scope.