A logistician receives an alert about a delayed supertanker and a set of recommended actions. Which software is most likely in use?

A logistician receives an alert about a delayed supertanker and a set of recommended actions. Which software is most likely in use?

• A. Transportation management system
• B. Customer relationship management
• C. Supply chain management software
• D. Human resources management

Answer: (C)

The scenario centers on monitoring how goods move through the entire network and deciding what to do when disruptions occur. Supply chain management software provides real-time visibility across suppliers, production, inventory, and logistics, so a logistician can receive alerts about delays like a late supertanker and see a set of recommended actions to keep the flow going. It’s designed to coordinate multiple parts of the chain and to suggest contingency plans—rerouting shipments, using alternate carriers, adjusting production schedules, or shifting inventory—to minimize impact. A transportation management system focuses specifically on the transport step itself, handling planning, execution, and optimization of shipments. While it can generate alerts, the broader scenario described—managing disruption across the supply chain with recommended actions—fits SCM software, which encompasses the transportation layer as part of a wider network. Customer relationship management and human resources management address unrelated areas (customer interactions and personnel, respectively), so they aren’t the fit for this logistics-focused alert and decision-support context.

The scenario centers on monitoring how goods move through the entire network and deciding what to do when disruptions occur. Supply chain management software provides real-time visibility across suppliers, production, inventory, and logistics, so a logistician can receive alerts about delays like a late supertanker and see a set of recommended actions to keep the flow going. It’s designed to coordinate multiple parts of the chain and to suggest contingency plans—rerouting shipments, using alternate carriers, adjusting production schedules, or shifting inventory—to minimize impact.

A transportation management system focuses specifically on the transport step itself, handling planning, execution, and optimization of shipments. While it can generate alerts, the broader scenario described—managing disruption across the supply chain with recommended actions—fits SCM software, which encompasses the transportation layer as part of a wider network.

Customer relationship management and human resources management address unrelated areas (customer interactions and personnel, respectively), so they aren’t the fit for this logistics-focused alert and decision-support context.